Student Technology Support During COVID19

  • Tech support will be available for students and families beginning on Monday, March 30, from 7:30 a.m. – 4:30 p.m.

    Please contact the Service Desk at (916) 294-9005 x103200 if you are having difficulty connecting to wifi, cannot access learning resources, or are having technical difficulties with District provided Chromebooks.

     

    CLICK HERE FOR SCHOOLOGY STATUS if you are having connection issues. 

     

    Need help and unable to get through on the phone? Submit your support request on the Distance Learning Student Support form located at bit.ly/FCUSDsupport (case sensitive)

     

     


    Schoology Logo

    When will students be able to access Schoology?
    Students can review the Student Access Questions resource to answer most questions on how to use Schoology.

     

    How do students log in to Schoology?

    1. Log into your school Google Account - this is how you log in at school. Do NOT use a code
    2. Go to drive.google.com to make sure you are logged into your school account.
    3. Go to fcusd.schoology.com
    4. Click on your school Google Account to login.

     

    I am on my own computer, how do I log into Schoology?

    1. Open the Chrome browser
    2. Type in drive.google.com
    3. If you are not logged in, then log in with your school Google login - this is how you log in at school. Do NOT use a code
    4. If someone else in your family is logged in, then you will need to log them out before you log in.
    5. Once you are logged into your school Google account:
    6. Go to fcusd.schoology.com
    7. Log in with your school Google account.

     

    I am on a Chromebook that I own (not one from school). How do I log into Schoology?

    1. If you do not have a profile for your school Google account on your own Chromebook, you will need to create a profile with your school info and log in using that profile to Schoology.
    2. Read this article if you do not know how to add a person to your Chromebook (this will not work on school Chromebooks).
    3. Log in using your school Google account you just added. this is how you log in at school. Do NOT use a code
    4. Go to fcusd.schoology.com
    5. Log in with your school Google account.

     

    I am on a Chromebook that the school loaned me to use. How do I log into Schoology?

    1. Log into the Chromebook like you would at school.
    2. Go to fcusd.schoology.com
    3. Log in with your school Google account.

     

    NOTE: When Google asks for your "email" it is your username@student.fcusd.org for students. Do not use your parents' email address for the student login.

    TK-2 Students/Parents:

    We are fielding a number of support questions from parents who are unable to comment on assignments. Parents do not have the ability to comment on assignments in Schoology - parents have view-only access.

    Your child needs to log in under their account to be able to respond.

    1) Let your child's teacher know that you are not able to respond under the parent account so she/he can clarify this in their instructions (must be in a student account to respond)

    2) Contact the ETIS Service Desk at the number above if you are not sure how to get your child logged in on their own school account. The teacher might have this information, but the Service Desk can help you straight away.

     

    Will parents have access to Schoology? Parents will have access to Schoology to monitor their child’s progress and assignments.

    For Elementary students, contact your child's teacher.

    For Middle school and High school students, contact your child's SECOND PERIOD teacher. 

    Let the teacher know that you are requesting your unique access code.

     

    The first time a parent logs in, they must go to www.schoology.com to create an account - see links below.

    After the account is created, parents will log in at fcusd.schoology.com.

     

    Schoology Resources for Parents

     

    Parents can create a Gmail account by following the directions: Gmail: Setting up a Gmail Account.

     

    From Xfinity:

    Everyone can access out-of-home WiFi hotspots:

    Xfinity WiFi Hotspots in out-of-home locations are available for free to anyone who needs them to support communities through this challenging time. Follow instructions at xfinity.com/wifi to join a hotspot.