The following link
opens in a pop-up
window. You may
want to keep the window
open as a selection
reference if your order
will be printed on
colored paper.
Q: I moved
school sites and
don't have
access to my new
site's catalog
folder.
What should I
do?
A:You'll need to
contact the
ePrintshop
system
administrator so
that he can add
you to the user
group for your
new school site.
Contact
information is
listed at the
bottom of this
page.
Q: Unable to
Obtain a Price
Quote Due to a
Color or Job
Size Mismatch?
A: When your
uploaded
original is a
scanned document
the PDF
typically isn't
exactly 8.5x11.
When this occurs
you'll need to
override the
job size
mismatch.
If your uploaded
original
contains any
color the system
will try to make
the job print in
color.
This will result
in a
color mismatch,
which you'll
need to
override.
View this
PDF for quick
instructions
on how to
address both.
Q: My order
needs to be
approved but I'm
still being
asked to provide
the Account
String in the
Ref. Code field.
What should I
do?
A: You can
either a) obtain
the budget
account string
from your front
office or b) put
a note in the
filed similar to
"Budget account
string for
sitename
from admin
assistant name."
Your order must
have the budget
account string
before the order
is submitted to
the Print Shop.
If it doesn't
the Print Shop
will return the
order.
Q: I'm a print
buyer approver.
How do I approve
an order?
A: When an
order is placed
that needs to be
approved you
will receive a
system generated
approval email.
This email will
contain both an
"approve" and a
"reject" button.
Do
not use these
buttons.
The email system
is not
configured to
allow these
buttons to
function.
Rather, you will
need to log into
the ePrintshop
system and click
on the "Track
Jobs" button
located in the
upper left-hand
corner of the
page. Upon
clicking on this
button you will
be presented
with a list of
jobs that are
waiting for your
approval.
You can approve
them
individually,
one at a time
or, if there's
more than one
order for you to
approve, in
bulk.
View
Instructions PDF
Q: How do I
Order District Letterhead?
A: Due to the
nature of the district
letterhead it can not be ordered
via the ePrintShop system.
To order district letterhead
download and complete the
FCUSD District Letterhead Order
Form and email it as an
attachment to
Q: Why Can't I Get a Price
Quote?
A: When there's a mismatch
between your original and the job properties
(ie. color original and black & white or the
original was scanned and is 8.4 x 11.2
instead of 8.5 x 11) you need to accept the
mismatched properties in order to obtain a
price quote. More information can be
found on pages 21-22 in the ePrintshop user
manual (download link above). IMPORTANT: You must
override/accept the mismatched
properties.
If you don't, you cannot
obtain a price quote and won't be able
to place your order with a price.
Another issue
that will
prevent you from
obtaining an
order price
would be an
issue with the
paper's crop,
bleed, or
gutter.
This typically
occurs with
uploaded PDF
files This
issue can be
easily remedied
with a few
simply steps.
View
Instructions PDF.
Last, you are
likely to
encounter the
inability to
obtain a price
quote any time
the system has
changed the job
subtype to
"custom".
When this
happens, on the
drop-down that
says 'custom'
change it back
to whatever the
desired job
subtype is (ie.
1-sided B/W,
2-sided color,
etc.).
Then when you
try and obtain a
price quote a
yellow triangle
with a black
exclamation will
appear and
you'll be able
to view the File
Upload Report to
manual
override/accept
the mismatched
properties.
Q: How Soon Will My Order
Be Ready?
A: When you place your order the ePrintShop
system automatically assigns your job a
shipping date that will be approximately two
weeks out from the date of the order.
You do have the ability to change the this
date. However, if you need your order
sooner than the assigned date you will need
to contact the Print Shop directly to
determine how much sooner your job can be
run.
Have
Questions about Your
Order? Contact Print
Shop Staff
Send ALL inquiries about your orders to
. All Print Shop staff
receive these messages, and one will contact you with a
response.
If you have an urgent request,
Print Shop staff can be contacted via the phone numbers
below:
Douglas Parrish
294-9000 ext 101220
Tom O'Connor
294-9000 ext 101220
Ed Services Center 1965 Birkmont Dr.
Rancho Cordova, CA 95742 [MAP]
Have Questions or
Need Assistance Using
the ePrintshop System?
Contact the Systems
Admin in ETIS
If you have
questions about
using the ePrintShop
system
contact
Catherine Hamilton, Web Applications
Specialist in ETIS at
(916) 294-9000 ext 103227